Privacy Policy – ptk99

1. Who We Are

ptk99 operates the online casino and sportsbook platform accessible at ptk99.win. For the purposes of this Privacy Policy, ptk99 is the data controller responsible for the personal data you provide when registering and using the platform. References to "we", "us", or "our" throughout this document refer to ptk99 and its affiliated operating entities.

ptk99 operates under international gaming authority licensing and is subject to the regulatory requirements of its licensing jurisdiction, including applicable data handling and anti-money laundering obligations. Our platform serves registered players in Malaysia, and we are committed to handling Malaysian players' personal data with care consistent with internationally recognised data protection standards.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, use the platform, or contact our support team, ptk99 may collect the following categories of personal data:

• Identity data: Full name, date of birth, nationality, and copies of government-issued identification (e.g., MyKad or passport) collected during KYC verification;
• Contact data: Email address and, where provided, a mobile phone number;
• Financial data: Payment method details (eWallet identifiers, bank account numbers) necessary to process deposits and withdrawals; ptk99 does not store full card numbers or sensitive authentication data;
• Account data: Username, account preferences, transaction history, gaming activity records, and communication logs with support;
• Responsible gaming data: Deposit limits, self-exclusion status, and any information you provide when interacting with responsible gaming tools.

2.2 Data Collected Automatically

When you access the ptk99 platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser information;
• Session timestamps, pages visited, and game activity logs;
• Cookie and tracking technology data, as described in Section 6 below.

3. How We Use Your Personal Data

ptk99 processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your ptk99 account and verify your identity in compliance with KYC obligations;
• Service delivery: To enable you to deposit funds, place wagers, receive winnings, and access all platform features;
• Payment processing: To facilitate deposits and withdrawals through your nominated payment method, including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank;
• Legal and regulatory compliance: To fulfil anti-money laundering (AML), counter-financing of terrorism (CFT), and licensing authority reporting obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and prohibited conduct on the platform;
• Responsible gaming: To monitor gaming behaviour, administer self-exclusion and deposit limit tools, and proactively identify players who may be at risk;
• Customer support: To respond to your queries, resolve disputes, and improve our service based on feedback;
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game selection, and user experience.

ptk99 does not use your personal data for unsolicited direct marketing without your explicit consent. Where promotional communications are sent, they will include a clear and functional opt-out mechanism.

4. Legal Basis for Processing

ptk99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and ptk99, including account administration, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and gaming licence obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and the improvement of ptk99 services, where such interests are not overridden by your rights and freedoms;
• Consent: Processing for optional purposes such as promotional communications, where your explicit consent has been obtained and can be withdrawn at any time.

5. Data Sharing & Disclosure

ptk99 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: Operators of Touch n Go eWallet, Boost, and banking partners (Maybank, CIMB, Public Bank) to process transactions;
• Identity verification providers: Third-party KYC and document verification services used to fulfil regulatory identity verification requirements;
• Gaming technology providers: Game studios and platform technology suppliers who require limited account data to deliver their services on the ptk99 platform;
• Regulatory authorities: Licensing bodies, law enforcement agencies, and government authorities where disclosure is required by law or in response to a lawful request;
• Fraud and security services: Third-party fraud detection and prevention platforms engaged to protect the platform and its players.

All third parties with whom ptk99 shares personal data are required to process such data only for the specified purpose and in accordance with applicable data protection standards. ptk99 does not transfer personal data to third parties for their own independent marketing or commercial purposes.

6. Cookies & Tracking Technologies

ptk99 uses cookies and similar tracking technologies to support the operation of the platform and improve the player experience. The categories of cookies we use include:

• Essential cookies: Required for the platform to function, including session management, login state maintenance, and security token validation. These cannot be disabled without affecting platform functionality;
• Analytical cookies: Used to collect anonymised data on how players interact with the platform — page views, session duration, and feature usage — to help us improve performance and identify issues;
• Preference cookies: Used to remember your language, display, and notification preferences across sessions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the ptk99 platform, though some preference features may not persist between sessions.

7. Data Retention

ptk99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following considerations:

• Account data is retained for the duration of your active account and for a period thereafter as required by applicable AML, tax, and gaming regulatory obligations (typically five to seven years from account closure);
• Transaction records are retained for the period required under applicable financial record-keeping regulations;
• KYC documentation is retained for the minimum period mandated by the relevant licensing authority's AML requirements;
• Support communication records are retained for a reasonable period to enable dispute resolution and service improvement.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ptk99's data disposal procedures.

8. Data Security

ptk99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• End-to-end encryption of data in transit using TLS/SSL protocols;
• Encryption of sensitive data at rest, including identity documents and payment method information;
• Access controls limiting internal data access to personnel with a legitimate operational need;
• Regular security assessments and monitoring of platform infrastructure for vulnerabilities;
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable obligations.

While ptk99 takes data security seriously, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying ptk99 support immediately if you suspect unauthorised access to your account.

9. Your Data Rights

Subject to applicable law and regulatory limitations, you have the following rights in respect of your personal data held by ptk99:

• Right of access: You may request a copy of the personal data ptk99 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to ptk99's legal and regulatory retention obligations;
• Right to restriction: You may request that ptk99 restrict processing of your data in certain circumstances;
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request transfer of your data in a machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on legitimate interests where your particular circumstances warrant it.

To exercise any of these rights, please contact ptk99 support via the live chat facility on the platform. ptk99 will respond to verified requests within a reasonable timeframe consistent with applicable requirements. Note that certain regulatory retention and AML obligations may limit our ability to fulfil erasure or portability requests in full.

10. Children's Privacy

11. International Data Transfers

ptk99 is an internationally operated platform and your personal data may be transferred to, stored in, or processed in jurisdictions outside Malaysia in connection with our licensing, technology infrastructure, and third-party service providers. Where such transfers occur, ptk99 takes reasonable steps to ensure that adequate data protection standards are applied, including through contractual arrangements with recipients that impose data protection obligations consistent with this Privacy Policy.

12. Changes to This Privacy Policy

ptk99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory obligations. Material changes will be notified to registered players via the email address associated with their account and/or through a notice on the platform. The "Last updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the ptk99 platform following notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ptk99 handles your personal data, please contact our support team via the 24/7 live chat facility on the platform. For general written enquiries, you may also contact us at the email address published in the site footer.

ptk99 is committed to resolving data privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.